LYL Mobility Greensborough Plaza, Level 3, 25 Main St, Greensborough VIC 3088 Phone: (03) 9432 7726 Being eligible to return your merchandise, it should be unused As well as in the exact same condition that you choose to received it. It have to even be in the original packaging. https://lylmobility.com.au/product-category/mobility-scooters/travel-mobility-scooters/